常见问题类型
我们有一键式快捷注册流程，请通过以下页面完成账户注册。开始注册
当然可以。我们一直鼓励客户在真正交易之前先体验无风险的模拟账户，通过模拟账户熟悉我们的交易产品和交易平台。注册模拟账户
完成我们的在线账户申请后，你的交易账户会在几分钟内激活并开启交易之旅。
我们为客户在MT4&MT5交易平台提供大量的外汇，股票差价合约，股指，商品，金属产品进行选择。
我们可以为您提供多个交易账户。如果您需要了解细节和帮助，请联系客服人员。
账户类型包括个人、联名、个体户、公司、个人受托人和公司受托人。 在注册时，选择适当的帐户类型。
交易账户的最低入金为100澳币或者100美金的等值货币。
我们的 MT4 和 MT5 平台需要下载和安装软件。但是您也可以在不需要下载的 Web Trader 平台上进行交易。
您可以使用澳元，美元，欧元和英镑账户进行交易。
您可以在手机商城搜索MT4&MT5交易平台下载。
我们将要求所有董事和股权受益所有人提供身份证明和居住证明。 我们还将要求提供公司注册证书和公司章程大纲。 如果受益所有人是另一个实体，我们还需要其他文件，请联系我们的团队人员([email protected])
如果您是澳洲的公司，您需要申请LEI来注册公司账户，注册链接为 https://www.lei.direct/
请登录客户中心申请多个交易账户。或者发送电子邮件至 [email protected]，其中包含您的姓名、现有帐号和您的请求。
点击链接进入客户中心界面
您最多可以拥有5个交易账户，您只需要登录客户中心 点击交易账户旁的加号即可添加。
您可以在客户中心直接重置交易密码，也可以电话我们（ +64 800 678 010 ）或者发送重置密码申请到[email protected].
登录客户中心即可申请不同账户之间的转账。请注意转账只限于一个邮箱注册下的账户。
进入客户中心登录页面点击忘记密码即可重置。
F如需更改杠杆，请登录 客户中心进行申请或者随时发送电子邮件至 [email protected]，并附上您的帐号、姓名和所需的杠杆。
Zero Markets 是一家为客户提供在全球交易市场交易差价合约包括外汇、指数、股票、商品和加密货币的交易商。
Zero Markets 由多个公司组成，其中包括 Zero Financial Pty Ltd 和 Zero Markets LLC。Zero Markets LLC
是圣文森特和格林纳丁斯的注册公司，有限责任编号 503 LLC 2020。
Zero Markets的圣文森特办事处位于圣文森特和格林纳丁斯金斯敦詹姆斯街第一圣文森特银行有限公司大楼一楼； 我们的澳大利亚办事处位于悉尼，具体地址为 Level 3, Exchange House, 10 Bridge St, Sydney NSW 2000。
将ZERO Markets与我们的竞争对手区分开来的优势是我们对交易者和市场有更加深入的了解和理解。 我们的团队致力于为我们的客户提供最好的交易环境。 为此，我们走在新交易技术的最前沿，并始终致力于提供低点差和快速执行的交易环境。
为遵守监管局的要求和确保我们的运营流程符合监管需求，我们接受一名外部独立审计师的审查。 我们被允许使用获得监管局批准提供的外部审计服务，目前由 BDO Australia 审核。
客户资金由顶级银行安全保管。所有客户资金均按照监管局严格要求的客户资金规则进行处理。
是的。 法规要求公司资本充足，并保证客户资金按照客户资金政策持有，散户资金不用于对冲目的。 这意味着客户资金不仅独立于公司资金存放在主要银行的独立客户信托账户中，我们的内部规则和政策也要求每天对所有资金进行核对。
是的，我们通过各种提供商提供专业的赔偿保险。 如果您需要更多信息，请发送电子邮件至[email protected]
我们所有的法律文件都可以在这里找到。
有关如何存储和维护您的个人信息的完整说明，请在此处访问我们的隐私政策。
适用性测试是用来评估我们的产品是否适合您。 在我们当前的监管环境下，我们需要为每个新客户进行此测试。
根据监管部门要求，如果在账户上进行了交易，我们必须保留客户记录七年。 我们想确保您的详细信息将在数据保护要求下保存。我们也一定会在此期限过后将您所有的记录从我们的数据库中删除。
虽然我们不提供有保障的负余额保护，但我们的目标是不断帮助我们的客户继续他们的交易。 您可以联系您的客户经理恢复您的交易。
Zero accepts Bank Wire Transfer, credit cards (Visa/Master), Neteller, Skrill and other multiple funding methods. Please login to your client portal and select the trading account to which you wish to deposit, where you click on “Deposit” and then choose your favorite method.
The minimum deposit for both Standard and Raw accounts is 20 NZD or equivalent
ZERO Markets accepts various funding currencies for our accounts which includes AUD, USD, EUR, GBP, VND, THB, IDR, MYR, HKD, SGD, JPY, CHF, CAD.
No deposit fees are charged by ZERO Markets. Please find the available deposit methods here.
This will depend on the method you employ. Regularly online methods are instant, while bank transfers may take a few days. It would be ideal if you see the following link for specific times for each method. Check Deposit Time here.
Yes, we do
Kindly send an affirmation letter from the bank stating the card has been lost/stolen, additionally a statement from the card appearing all the bank details to [email protected]., and we’ll at that point perform a bank transfer to that account
No, provided the Skrill or Neteller account is in your own name, you are still able to deposit.
No, we will only accept funds that we receive directly from the named trading account holder.
Please allow up to five business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to [email protected] and we will be able to check further with our bank.
No, interest is not applied to any trading account balance.
We’ll need to verify your identity if you are making a withdrawal for the first time. We usually do this by asking for a copy of your driver’s license, proof of age card or passport uploaded in your Client Portal . Also, we may verify your personal infomation by sending you a mobile verification code to ensure its your withdrawal.
If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose any of the previously used methods to withdraw profits.
You can withdraw to any bank account provided the account is in your own name.
It will depend on the method you used, you can see all the processing times here (you will need to select the Withdrawals tab).
Yes, as long as the remaining equity doesn’t make your margin level fall below 100%.
Please note that we do not charge any fees for processing Australian withdrawals. However, there is a $10 per transaction for International bank transfers.
ZERO Markets do not charge for processing withdrawals, however depending on the methods used, there maybe.
If you have not received your funds after five business days, please reach out to our support team [email protected] and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.
If you have not received your funds after seven business days, please reach out to our support team [email protected] and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.
Yes, we accept broker to broker transfers. Please fill in our transfer form here, and send to [email protected] and also send to your current broker so they can instruct the transfer with their bank.
Yes, please login Client Portal to make the transfer. Please note that Internal transfers are only possible between accounts under the same Client Area profile.
Depending on your Country of residence, we will need to verify the card before you use if for the first time. Please provide a copy of the front side of your card (showing the first 6 and last 3 digits, your name and the expiry date) to [email protected]. Once we have verified the card, we can enable instant deposits for you.
Please use this link to login Client Portal. You will be able to view the history on your Browser, or use the ‘Generate Report’ option to download the history.
To login please open your trading platform and then select File – Login to Trade Account. You will be asked to enter your account number, password and select the relevant server. We have a short tutorial video to assist you: https://www.youtube.com/watch?v=Du1uhKyXq3k&t=61s
Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.
Yes, all pricing on the MT4 and MT5 platforms is live with no delays.
No, both MT4 and MT5 are offered completely free of charge
Yes online version is available. Webtrader is an online version of the MT4 and MT5 platforms. You will be able to access this via: https://www.zeromarkets.co.nz/advanced-trading-platforms/webtrader/
Proceed to the top menu of the platform and choose View -> Languages, and you will be able to select your preferred language. You will be required to close and reopen the platform.
The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties – Common and check the ‘Show Ask Line’ box.
The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.
Open your platform and select File – Open Data Folder – MQL4 – Experts and then paste the .ex4 file. When you close and reopen the platform your EA should then show in the Navigator window under ‘Expert Advisors’.
Ensure ‘AutoTrading’ is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.
Select Tools – Options – Server tab and then select the ‘Change’ option next to the password.
Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.
Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.
Select Tools – History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.
First find your Metaquotes ID number from your mobile app (you will see it under Settings – Chat and Messages). Open your trading platform and select Tools – Options – Notifications and tick the ‘Enable Push Notification’ box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.
Drag the indicator over from the Navigator window onto your chart and it will automatically fix to the chart.
Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.
If you wish to amend demo trading balances please submit a request via the client portal or live chat. Alternatively you can email [email protected]
Provided you use your demo account regularly it will not expire. If you do not use the demo account for more than 30 days it will automatically expire, and we will not be able to reactivate it.
Our support team will need to do this for you, please reach out to them ([email protected])
Depending on the time of day we receive your application, we may be able to build your account the same day. If we receive the application later in the day, it will be done the next business day for you.
The trades widget in iress will allow you to pull 3 months worth of trade data only, no commission or charges. ZERO Markets provides a daily, monthly and tax year end statement to all clients via a PDF email attachments. Custom spreadsheets can be provided upon request to [email protected] or through the client portal.
This means one or more of the login details are incorrect. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space over at the end). Invalid account could also mean an expired demo or an archived live account.
This means the platform was not able to connect to the ZERO Markets trading server. Please go back to the main login window and make sure you are selecting the correct server from the drop down box.
This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area.
You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.
Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.
It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts – Template – Save Template. You can upload your saved templates in the following way once they are missing: Charts – Template – Load Template
Please ensure your ‘Allow AutoTrading’ button at the top of your platform is selected and showing Green. Also, from the Tools – Options – Expert Advisors window, make sure the top ‘Allow Automated Trading’ is ticked. If this still doesn’t work, reload the EA, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is also ticked there.
Apple security settings will only allow installation of applications directly from the Mac store. Try going to System Preferences – Security and Privacy, and then on the ‘General’ tab select the lock icon in the bottom left corner. This will unlock the General Preference panel, and you can select ‘Anywhere’ from the menu.
Please make sure you change all your ZERO Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.
This error message usually appears if it is outside trading hours, or the instrument is no longer available to trade.
This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account.
On our MT4 and MT5 accounts we offer CFDs in Forex, Commodities, Metals and Indices. You can see a full list of available products here: https://www.zeromarkets.co.nz/trading/forex/.
CFD stands for ‘Contract for Difference’. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.
The Forex market is open 24 hours a day, 5 days a week.
We offer RAW pricing on our MT4 and MT5 accounts. This means pricing is streamed directly from our LPs with zero interference from our side.
We source our prices directly from a large range of leading financial institutions. All our LPs can be found on our homepage (https://www.zeromarkets.co.nz/)
The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.
Since we offer RAW pricing we are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.
There is zero commission on the Standard account, starting from 1.0 pip mark up on the spread. Super Zero account spreads start from 0.0 pips.
Yes, we have a trade desk who are responsible to monitor our risk and exposure etc. Since we offer RAW pricing, there is no dealing desk intervention or re quotes with any of your trades.
Yes. Micro lots are available to all MT4 and MT5 account types.
This will depend on the instrument you are trading. For Forex, the maximum lots size is 50 per trade.
We do not place any restrictions on the amount of orders you can have open (including pending orders).
We offer leverage from 1:1 up to 1:500, depending on your preference, the instrument you are trading and your account size.
As per our risk policy, leverage is offered to clients based on their available equity. Please check the following link for the specific details: Swap and Leverage.
Our spreads vary, however on Forex they start from zero pips. You can see all our spread information in the following link:
Tight Broker Spreads
When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.
Yes, we allow both strategies.
Yes, we allow the use of Expert Advisors (EAs)
Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS with Liquidity Connect for you.
Yes, you can start copy trading with Zero Markets with just $100 USD or equivalent. Please click here for more information.
In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.
We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price
Yes, our dealing desk will be more than happy to take your instructions over the phone.
There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will alway advise traders to thoroughly test their strategy before trading on a live account.
Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.
Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.
Right click in the Market Watch window on the symbol you wish to know the rates for, and select ‘Specifications’. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.
Positions that are held open over Wednesday night will incur a triple swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed.
Swap is charged at 00:00 for any trades that are still open from the previous day.
Swap is calculated as: (pip value for 1 lot x No of lots x swap rate x number of nights)/ 10. Please note the answer will be in the quote (second) currency of the pair you are trading.
An Introducing broker (IB) acts primarily as a representative for investors and is usually in direct contact with their clients. An IB will introduce clients to brokers by phone, email contact, seminars, events or online activity. Other IBs are Mere-referrers that simply provide the contact details of ZERO Markets and generally have limited contact with the customer
Please complete the application form on our Partnership page and our partners team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
Zero generously rewards business with some of the most competitive commissions in the industry. Please refer to our partnership page and complete the IB form. Our partner team will get back to you shortly.
You can make a withdrawal via your client portal and our accounts team will take care of it for you.
Yes, please reach out to our partners team ([email protected]) for the full information.
We pay IB commissions on all instruments, including Forex, Metals, commodities, Crypto and Indices.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can view this in real time in the Client Portal.
Yes, they must send an email from their registered email address to [email protected]
Some countries require you to have a licence in order to operate as an IB. To check if a license is required for your country, consult the respective authorities in your country. It is your responsibility to check this information before applying to become an IB.
When you make your application you will be required to read and accept the IB Terms and Conditions.
An Affiliate usually owns a website and interacts with potential clients via the web using banners, links, e-marketing and other marketing tools. They may not have personal direct communication with clients.
Please complete the application form on our Partnership page, and our affiliate team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can see a full list of your clients in the IB Portal.
No, you do not need a license.
The full Terms and Conditions will be sent to you upon receiving your application.
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