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Wolverhampton Wanderers F.C.General FAQ – choose a topic
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To get started, simply complete the registration process by clicking on the Open Account link.
Absolutely! We highly recommend that clients explore our demo environment first. You can register by clicking here.
Once you successfully pass our AML KYC verification, you will be ready to start trading.
With Zero Markets, you can access a wide range of Forex currency pairs, share CFD, indices, commodities and cryptocurrencies, all available through our MT4 & MT5 platform.
Yes, Zero Markets allows you to open multiple accounts. For more details and assistance, please reach out to us at [email protected].
Account types include Individual, Joint, Sole Trader, Company, Individual Trustee, and Corporate Trustee. At the time of registration, select the appropriate account type.
For MT4 and MT5 the minimum opening balance is 20 NZD in the base currency.
Downloading and installing software is required for our MT4 and MT5 platforms. However you can also trade on the Web Trader platform which requires no download.
You can open an account in USD and NZD
Yes! MT4 and MT5 are supported on mobile platforms. To download, please search MetaTrader4 and MetraTrader 5 on the App Stores.
We will require proof of identity and proof of residence for all directors and beneficial owners. We will also require the certificate of incorporation and memorandum of articles of association. If the beneficial owner is another entity we will also require additional documentation, please reach out to our onboarding team ( [email protected] ) for more information.
All corporate applications will require an LEI (Legal Entity Identifier).If you do not already have one there are various sites to apply via including https://www.lei.direct/
Yes. To open multiple accounts, log into your client portal and open them from here. Or send an email to [email protected] with your name, existing account number and your request.
Please click here for the Client Area.
Yes, you can have up to three trading accounts. You can open additional accounts at any time through your client area by selecting “Accounts Summary” and then “Add Live Account.”
You can recover your password by calling us at (+64 800 678 010) or emailing [email protected] . Please note that you will need to verify your identity during the process.
You can transfer funds between your accounts on your Secure Client Area : https://trader.zeromarkets.co.nz/. Please note that Internal transfers are only possible between accounts under the same Client Area profile.
Please use the ‘Forgot Password’ link on the main login page by clicking here.
If you wish to modify the leverage for your MT4 or MT5 account, please feel free to email [email protected] with your account number, name, and desired leverage. Please note that you may need to pass a client suitability assessment for the requested leverage before it can be adjusted to a higher level.
ZERO Markets is a premier broker offering access to global markets, allowing clients to
trade CFDs across a range of asset classes including forex, indices, shares, and
commodities, etc.
As a leader and innovator in CFD trading, ZERO Markets continually
pushes
the boundaries through advanced research and development, delivering a cutting-edge trading
experience.
ZERO Markets (NZ) Limited (NZBN: 9429046269300) is a licensed derivatives issuer in New
Zealand, regulated by the Financial Markets Authority (FMA) under Financial Service Provider
(FSP) number 569807.
ZeroMarkets is operated by Zero Financial Limited registered in Mauritius and is regulated
by the Financial Services Commission (FSC) with license number GB21026308.
Zero’s St. Vincent office is at Euro House, Richmond Hill Road, Kingstown, St. Vincent and the Grenadines; our postal address is in Australia and the physical address is Level 3, Exchange House, 10 Bridge St, Sydney NSW 2000.
Zero's MU office is at 4th Floor, The Catalyst Building, Ebene, Republic of Mauritius; our Australian office is in Sydney and the physical address is Level 3, Exchange House,10 Bridge St, Sydney NSW 2000.
What sets ZERO Markets apart from the competition is our deep understanding of both traders and the markets. Our team is committed to creating the best possible trading environment for our clients by staying at the forefront of the latest trading technologies. We consistently strive to offer tight spreads, fast execution, and a superior trading experience tailored to your needs.
To ensure compliance with regulatory obligations and operational standards, ZERO Markets undergoes regular audits by an External Independent Auditor. While we are permitted to engage any approved external audit firm, we are currently audited by LNP Audit and Assurance Pty Ltd, ensuring our processes meet the highest regulatory standards.
Your deposits are securely held with top-tier banks- ASB Bank, specifically in Client Fund Trust Account. All client funds are kept in segregated accounts, ensuring they remain separate from the company’s assets. We strictly adhere to regulatory guidelines, following the Client Money Rules to safeguard your funds.
Yes, your funds are held in segregated bank accounts. Regulations ensure that the company is properly capitalized and that client funds are managed in accordance with the Client Funding Policy. For retail clients, this means that your funds are not used for hedging purposes. Client funds are kept entirely separate from the company’s assets in segregated client trust accounts with ASB Bank. Our Internal Compliance Rules and Policies also require daily reconciliation of all funds to ensure their safety and proper handling.
Yes, we maintain professional indemnity insurance through multiple reputable providers. For more information, please feel free to contact us at [email protected].
You can access all of our legal documentation by visiting this link.
For full details on how we store and protect your personal information, please refer to our privacy policy here.
We conduct a suitability assessment to assess whether our products are appropriate for you. This assessment is a regulatory requirement that we must complete for each new client to ensure you fully understand the risks associated with trading.
Due to regulatory requirements, if transactions have been made on your account, we are obligated to retain client records for seven years. However, we assure you that your details will be stored in compliance with all data protection requirements. After this period, we will also ensure that you are removed from all our mailing records.
Zero offers a variety of funding options, including Bank Wire Transfer, credit cards (Visa/MasterCard), Neteller, Skrill, and other multiple funding methods. To make a deposit, simply log in to your client portal select the trading account you wish to fund, click on “Deposit” and choose your preferred payment method.
Zero accepts Bank Wire Transfer funding method at the moment.
The minimum deposit for both Standard and Raw accounts is 20 NZD or its equivalent in other currencies.
ZERO Markets accepts various funding currencies for our accounts which includes USD and NZD.
ZERO Markets does not charge any deposit fees. You can explore the available deposit methods here.
The processing time depends on the deposit method you choose. Online payment methods are typically instant, while bank transfers may take a few days. For more details on the processing times for each method, please refer to the following link: Check Deposit Time here.
Yes, we do
Please send a confirmation letter from your bank stating that the card has been lost or stolen, along with a bank statement showing all the necessary account details, to [email protected]. We will then proceed with a bank transfer to the account provided.
No, as long as the Skrill or Neteller account is in your name, you can still make deposits.
No, we only accept funds from the named holder of the trading account.
Please allow up to five business days for international transfers to be processed. If your funds have not arrived after this period, kindly send a copy of the SWIFT confirmation to [email protected], and we will investigate further with our bank.
No, interest is not applied to any balances in your trading account.
If you're making a withdrawal for the first time, we will need to verify your identity. You can do this by uploading a copy of your driver's license or passport to your Client Portal . Additionally, we may verify your personal information by sending a mobile verification code to ensure the withdrawal is authorized.
You must withdraw funds using the same method you used to fund your account (e.g., Credit cards, Neteller, Bpay, etc.). If you’ve used multiple funding methods, withdrawals must be processed in the same order, starting with credit cards (if applicable) and then moving to the subsequent method. If you have any questions, feel free to contact our support team.
You can withdraw to any bank account provided the account is in your own name. However, both deposits and withdrawals must be made within the same jurisdiction to be eligible.
It will depend on the method you used, you can see all the processing times here (you will need to select the Withdrawals tab).
Yes, as long as the remaining equity doesn’t make your margin level fall below 100%.
We do not charge any fees for withdrawals. However, there is a $10 fee per transaction for international bank transfers.
ZERO Markets does not charge fees for processing withdrawals. However, depending on the withdrawal method, there may be fees applied by the payment service provider.
If you haven’t received your funds after five business days, please contact our support tea at [email protected] and request a SWIFT copy. You can provide this to your bank, and they will be able to trace the funds for you.
If you haven’t received your funds after five business days, please contact our support team at [email protected] and they will provide you with the ARN number. You can give this to your bank for further assistance. Make sure to speak with a cashier who is familiar with international card refunds.
Yes, we accept broker to broker transfers. Please complete our transfer form here and send it to [email protected]. Additionally, please also send this form to your current broker so they can initiate the transfer with their bank.
Yes, you can make internal transfers by login Client Portal. Please note that internal transfers are only possible between accounts under the same Client Area profile.
Depending on your country of residence, we may need to verify your card before you use it for the first time. Please provide a copy of the front side of your card (showing the first 6 and last 3 digits, your name and the expiry date) to [email protected]. Once your card is verified, we will enable instant deposits for you.
Please use this link to login Client Portal. You will be able to view the history on your Browser, or use the ‘Generate Report’ option to download the history.
To login please open your trading platform and then select File – Login to Trade Account. You will be asked to enter your account number, password and select the relevant server.
MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.
Our trading platform is available for both Windows and Mac desktop computers. Additionally, apps are available for mobile devices and tablets.
Yes, all pricing on the MT4 and MT5 platforms is live with no delays.
No, both MT4 and MT5 are offered completely free of charge
Yes online version is available. Webtrader is an online version of the MT4 and MT5 platforms. You will be able to access this via: https://www.zeromarkets.co.nz/advanced-trading-platforms/webtrader/
Go to the top menu of the platform and select View -> Languages. Choose your preferred language, then close and reopen the platform for the changes to take effect.
By default, the charts always display the bid price. To view the ask price, right-click on the chart, select Properties > Common, and check the 'Show Ask Line' box.
The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.
Open your platform and select File – Open Data Folder – MQL4 – Experts and then paste the .ex4 file. When you close and reopen the platform your EA should then show in the Navigator window under ‘Expert Advisors’.
Ensure ‘AutoTrading’ is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.
Select Tools – Options – Server tab and then select the ‘Change’ button next to the password field.
Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.
Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.
Select Tools – History Centre and then select the instrument you need data for. Then select the time frame and click 'Download'. This will download any available data to your chart. Please note that smaller time frames won’t go as far back as higher time frames. All additional data comes from the MQ database, and we are unable to provide further data beyond that.
First, find your MetaQuotes ID number from your mobile app (under Settings – Chat and Messages). Then, open your trading platform, go to Tools – Options – Notifications, and check the 'Enable Push Notifications' box. Enter your MQID, and use the 'Test' option to ensure you receive the notification on your mobile
Simply drag the indicator from the Navigator window onto your chart, and it will automatically apply to the chart.
In the Market Watch window, double-click on the instrument you wish to trade. This will open the New Order window, where you can place your trade.
If you wish to amend demo trading balances please submit a request via the client portal or live chat. Alternatively you can email [email protected]
As long as you use your demo account regularly, it will not expire. However, if it remains inactive for more than 30 days, it will automatically expire and cannot be reactivated.
To reset your password, please contact our support team at [email protected], and they will assist you.
The timing depends on the completeness of the KYC information you provide and our assessment of your suitability for the trading products based on the application form you submit. However, we assure you that once we receive your application, we will begin the review process immediately.
ZERO Markets provides daily, monthly, and year-end tax statements to all clients via PDF email attachments. For custom spreadsheets, you can request them through [email protected] or via the client portal.
This usually means one or more of your login details are incorrect. Please return to the main login window and double-check your account number and password. If you’re copying and pasting the password, ensure you’re not copying an extra space at the end. 'Invalid Account' can also indicate an expired demo account or an archived live account.
This indicates the platform couldn't connect to the ZERO Markets trading server. Please return to the main login window and ensure you are selecting the correct server from the dropdown menu.
This usually means you are logged in with the Investor (Read Only) Password. To place trades, you need to log in with your Master Password, which was provided in the first email from us. If you no longer have it, you can reset the password via your Client Area.
This message appears when the platform is attempting to perform two actions simultaneously. To resolve this, simply close and reopen your platform.
Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.
This can occur after a Windows or MT4 update. We recommend making a backup of your MT4 templates by saving them on your PC: go to Charts – Template – Save Template. You can upload your saved templates in the following way once they are missing: Charts – Template – Load Template.
Please ensure your ‘Allow AutoTrading’ button at the top of your platform is selected and showing Green. Also, from the Tools – Options – Expert Advisors window, make sure the top ‘Allow Automated Trading’ is ticked. If this still doesn’t work, reload the EA, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is also ticked there.
Apple's security settings only allow apps from the Mac App Store by default. To bypass this, go to System Preferences – Security and Privacy. On the 'General' tab, click the lock icon in the bottom left corner to unlock the settings. Then, select 'Anywhere' from the menu to allow the installation.
Immediately change all your ZERO Markets passwords. If you need to update your email address, please send a request to [email protected], and they will assist you.
This error typically occurs if you're trying to trade outside of trading hours or if the instrument is no longer available for trading.
This means the required margin for the trade exceeds your available free margin. You can try reducing the lot size, increasing your leverage, or adding funds to your account.
On our MT4 and MT5 accounts we offer CFDs in Forex, Commodities, Metals and Indices. You can see a full list of available products here: https://www.zeromarkets.co.nz/trading/forex/.
CFD stands for ‘Contract for Difference’. When trading CFDs, you're speculating on the price movement of an asset without actually owning the underlying instrument.
The Forex market operates 24 hours a day, 5 days a week.
We offer RAW pricing on our MT4 and MT5 accounts. This means pricing is streamed directly from our LPs with zero interference from our side.
We source our prices from a wide range of leading financial institutions. You can find our liquidity providers' information from Product Disclosure Statement.
The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.
Since we offer RAW pricing we are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.
The Standard account has zero commission with spreads starting from a 1.0 pip markup. The Super Zero account offers spreads starting from 0.0 pips.
Yes, we have a trade desk responsible for monitoring our risk and exposure. However, since we offer RAW pricing, there is no dealing desk intervention or re-quotes on your trades.
Yes. Micro lots are available to all MT4 and MT5 account types.
The maximum lot size depends on the instrument. For Forex, the maximum is 50 lots per trade.
We do not place any restrictions on the amount of orders you can have open (including pending orders).
Currently, we offer a variety of leverage options for trading. The specific leverage you can use will depend on the results of your suitability assessment for our trading products.
Currently, we offer a variety of leverage options for trading. The specific leverage you can use will depend on the results of your suitability assessment for our trading products.
As per our risk policy, leverage is offered to clients based on their available equity. Please check the following link for the specific details: Swap and Leverage.
Our spreads vary, however on Forex they start from zero pips. You can see all our spread information in the following link:
Tight Broker Spreads
A margin call occurs when your margin level falls to 100%, and we will attempt to notify you via email. The stop-out level is set at 50% margin, at which point trades will be automatically closed, starting with those with the largest loss.
Yes, we allow both strategies.
Yes, we allow the use of Expert Advisors (EAs)
Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS for you.
In terms of functionality, demo and real accounts are identical. However, trades on a demo account are not executed in the live market, so you may experience faster fills or less slippage compared to a real account.
We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price
Yes, our dealing desk will be more than happy to take your instructions over the phone.
The best way to manage your risk when trading is to use various risk management tools and strategies. The most common methods include setting standard stop loss and limit orders. We always recommend thoroughly testing your strategy on a demo account before trading with real funds.
Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.
Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.
To view the swap rates, right-click on the symbol in the Market Watch window and select ‘Specifications’. Scroll down to find the long and short swap rates. Note that Forex swap rates are displayed in points.
Positions that are held open over Wednesday night will incur a triple swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed.
Swap is charged at 00:00 (server time) for any trades that remain open from the previous day.
Swap is calculated as: (pip value for 1 lot x No of lots x swap rate x number of nights)/ 10. Please note the answer will be in the quote (second) currency of the pair you are trading.
An Introducing broker (IB) acts primarily as a representative for investors and is usually in direct contact with their clients. An IB will introduce clients to brokers by phone, email contact, seminars, events or online activity. Other IBs are Mere-referrers that simply provide the contact details of ZERO Markets and generally have limited contact with the customer
Please complete the application form on our Partnership page and our partners team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
Zero generously rewards business with some of the most competitive commissions in the industry. Please refer to our partnership page and complete the IB form. Our partner team will get back to you shortly.
You can make a withdrawal via your client portal and our accounts team will take care of it for you.
Yes, please reach out to our partners team ([email protected]) for the full information.
We pay IB commissions on all instruments, including Forex, Metals, commodities, Crypto and Indices.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can view this in real time in the Client Portal.
Yes, they must send an email from their registered email address to [email protected]
Some countries require you to have a licence in order to operate as an IB. To check if a license is required for your country, consult the respective authorities in your country. It is your responsibility to check this information before applying to become an IB.
When you make your application you will be required to read and accept the IB Terms and Conditions.
An Affiliate usually owns a website and interacts with potential clients via the web using banners, links, e-marketing and other marketing tools. They may not have personal direct communication with clients.
Please complete the application form on our Partnership page, and our affiliate team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can see a full list of your clients in the IB Portal.
No, you do not need a license.
The full Terms and Conditions will be sent to you upon receiving your application.
